Standard Services

Always Available implements and manages a complete range of Internet and IP connectivity solutions with a full range of dedicated access speeds from 128Kbps to 155Mbps.

Click here for info on additional and bespoke services.

Features

• 128Kbps to 155Mbps dedicated Internet Access connection
• Cisco router fully configured for IP traffic installed at your site
• Free IP Engineer for installation period
• Service Level Guarantee
• Free Domain Name registration service
• Primary & Secondary DNS
• Customer Intranet interface
• Dedicated Account Manager
• Technical support 24/7

Service includes

• 24/7 Network Monitoring

Set-up

A single point of contact to implement fast and effective installations:

• Infrastructure equipment pre-configured for quick set-up
• Free access to an on-site engineer for installation period

Support Co-ordination

We assign each new customer a dedicated Support Co-ordinator who can assist with every step of the installation process. He or she will work closely with your own staff to ensure that the installation is successful.

Some of the key tasks performed by the Support Co-ordinator include:
• Co-ordinating domain registration and/or DNS transfer
• Co-ordinating the installation of customer’s equipment
• Co-ordinating set-up in the NetworkOperation Centre for on-going monitoring and technical support

DNS

• Always Available will provide email forwarding for up to 2 domain names
• Always Available will provide primary DNS support for up to two domain names

Additional Services

• One call customer service resolution
• 1hr mean-time response guaranteed
• Quick resolution of issues

Imagine what your computer network could do with a leased line high speed internet connection.

We guarantee that we can speed up your internet connection at a cheaper price whatever your circumstances.

Our leased line quote service is free and without obligation.