Permanent Internet
Our lines are always available. That means your connection is
permanent and we offer 100% uptime guarantees so you know you
are being looked after. Can you always respond to email inquiries?
Your business demands that you are the first to market. If your
phones were as erratic as your email you'd be out of business.
Reliable Internet
A permanent connection has no moving parts to fail and is always
open. Leased lines achieve the only level of reliability suitable
for businesses. No one else shares your line or service so there's
no queues, engaged tones or ISP's.
Service Level Guarantees
We can provide 100% service guarantees and committed response
times.
Because we stand by our commitment to customer service we are
happy to make these promises:
- If your Internet service is disrupted three times in any calendar
month then you will not be billed for that month.
- If you do not have 100% availability of your Internet service,
measured over one calendar month, you will receive a rebate
equivalent to one days service use for each cumulative hour
of Internet failure.
- If you log a fault with Customer Services and collect a ticket
number for that fault report, and you do not receive a response
within 4 hours regarding that ticket, then you will not be billed
for that month.
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