Leased Line Technical Support
All customers are provided with the facility to monitor usage
of their leased lines. On line, real time statistics are provided
via password protected Web pages, and customers can view data
for the last day, week, month and years usage. This monitoring
facility allows customers to make an informed decision about the
need to upgrade their leased line, or move to a variable bandwidth
solution.
For companies that require a higher level of service, including
24 hour, 7 days a week call logging and fault resolution, we offer
a range of tailored support options.
All leased lines are automatically monitored 24 hours a day,
365 days a year, and in the event of a problem our technical support
staff automatically receive immediate notification to find and
resolve the problem.
This technical support service is provided as an integral part
of our service offerings, free of charge, giving you the peace
of mind that any problem will be dealt with promptly, even if
it is a fault with the third party supplied leased line.
|
|